The missing pieceyour dealership needsfor a perfect BDC.
Connect. Convert. Grow. Structured follow-up, better appointments, and a stronger customer experience — engineered for dealerships that refuse to leave revenue on the table.
- 24/7
- Lead Response
- <5min
- Avg. Reply Time
- 3×
- Show Rate Lift
vs. baseline week 0
Trusted by dealer principals across North America
/ Services
A complete BDC, on demand.
We operate as an extension of your team — same standards, same urgency, none of the hiring, training, or turnover.
Internet Lead Management
Every web lead worked within minutes — qualified, nurtured, and pushed toward a confirmed appointment.
Appointment Setting
Trained agents schedule sales and service appointments that actually show up at the dealership.
Inbound & Outbound Follow-Up
We answer, we call back, we follow up — closing the loop on every opportunity in your pipeline.
CRM Management
Clean data, disciplined notes, accurate statuses. Your CRM finally reflects reality.
Customer Engagement
Conversational, professional touchpoints that build trust long before the customer walks in.
Service Follow-Up & Reactivation
Bring lost customers back. Keep service bays full. Turn one-time buyers into lifetime relationships.
/ Why Dealerships Choose Us
Helping dealerships convert more opportunities into real customers.
Live floor
Trained. Disciplined. Accountable.
Automotive-Only Focus
We don't dabble. Every agent, script, and process is built for dealerships.
Rapid Lead Response
Speed-to-lead under 5 minutes — the single biggest factor in conversion.
Real Appointments, Not Promises
Confirmed, qualified, and tracked through to the showroom floor.
CRM Discipline
Notes, statuses, dispositions — done right, every time, by people who care.
North American Coverage
Bilingual capability across Canada and the USA. Coast to coast.
Performance Reporting
Weekly transparency on every KPI that moves your store forward.
/ Process
From lead to delivery, with no gaps.
- 01
Lead Captured
Web form, third-party site, phone, chat — every source piped into one workflow.
- 02
Instant Engagement
Personalized outreach within minutes via call, text, and email.
- 03
Qualification
Needs, timing, trade, and finance discovery — handled with professionalism.
- 04
Appointment Set
Confirmed in your CRM, calendar synced, customer reminded.
- 05
Show & Handoff
Pre-show confirmation, warm handoff to your sales team on arrival.
- 06
Follow-Through
Sold or unsold, the loop closes — reactivation, service, and referral built in.
Live in your CRM
We work inside your existing systems — VinSolutions, DealerSocket, Elead, CDK, Reynolds, or whatever powers your store.
On the floor
Real automotive experience.
/ About
Built by people who actually worked the floor.
BDC Extension was founded on a simple frustration: dealerships were spending more than ever on leads, and converting fewer of them than they should. The problem was rarely the marketing — it was what happened in the first five minutes after the lead came in.
We built a BDC operation specifically for North American dealerships, staffed by trained automotive professionals, supported by disciplined process, and accountable to weekly performance reviews. No call-center scripts. No generic outsourcing.
Just structured follow-up, real appointments, and a customer experience your store can be proud of.
/ Contact
Let's talk about your numbers.
Tell us a bit about your store. We'll send back a tailored proposal and a clear picture of what BDC Extension can do for you in the first 90 days.
- Coverage
- Canada · United States
- Hours
- Extended dealership hours, 7 days